Loan Portfolio

Through personalized attention to our customers, and a robust training program for our employees in customer service and financial matters, in addition to promoting in them the full knowledge of the services offered by the Group, allows us to obtain a high degree of satisfaction and loyalty levels in our credit portfolio.

The employees of our Group do not make any distinction or discrimination against our clients, they assist everyone equally, taking into account their rights and obligations, giving special attention to the less favored and with less access to this type of service.
Our commitment is to build synergies with our clients, offering long-term solutions and increasing confidence when making an investment.

All the experience is achieve through more than 1000 service points in the five countries where we are present, in addition to the access to digital communication channels that allow us to have a dynamic interaction with our audience.